Apollo Metrics.

Apollo Metrics is a brand that provides efficiency and productivity to outpatients and hospital staff. It was created for a service design-focused project that had to implement an autonomous experience in an industry of our choice (our research lead us to choose the healthcare industry). We researched more about areas of improvement in the Healthcare industry through interviews with different stakeholders. And based on our understanding of their issues and pain points we recommended a solution that addresses their needs. 


  • Presentations (1 final + 2 process presentations)

  • Research Report (A4)

User Journey with Apollo Metrics

year. 2020

course. DES475 Service Design

In collaboration with Jumana Mohamed, Rahaf Al Salman, and Zina Al Mokhtar

design tools.

  • Stakeholders Map

  • User Research

  • User Personas

  • User Journey Map

  • Service/Experience Prototyping

  • Service Blueprint

  • Business Model Canvas

  • Value Proposition Canvas